Complaints Form

📋 Submit your complaint and help us improve our service

* Full Name

* Phone Number

* Email Address

Alternative Contact (Optional)

* Date of Incident

* Approximate Time of Incident

Pickup Location

Destination

Booking Reference (if available)

Driver Name (if known)

Type of Complaint

Driver Behaviour

Vehicle Condition

Late Arrival

Overcharging

General Service

Data Protection

Other

* Detailed Description of Complaint

What resolution would you like to see?

Please read our Complaints Policy to understand our process and response times.

• We will acknowledge receipt of your complaint within 3 working days.

• We aim to provide a full response within 10 working days.

• All complaints are investigated fairly and objectively.

• We will keep you informed of progress throughout the investigation.

• If you're not satisfied with our response, you can escalate to the licensing authority.

If your complaint is urgent or involves safety concerns, please:

📞 For urgent complaints, call us directly: (+44) 203 411 1211

Submit Your ComplaintWe're Here to Help