Privacy Policy

1. Information We Collect

Direct Airports Rides (“we”, “our”, “us”) is a licensed Private Hire Operator. We are committed to
protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when
providing our private hire, airport transfer, seaport transfer, executive travel, long-distance transfer
and courier services.

2. Data Controller

DIRECT AIRPORTS RIDES

Email: admin@directairportsrides.com
Telephone: 0203 411 1211
Website: https://directairportsrides.com
Business Address: Abbey House, 25 Clarendon Road, Redhill, RH1 1QZ

3. Information We Collect

Customer information, booking records, driver and vehicle records, and website information as
required to provide services and comply with operator licensing requirements.

4. Why We Use Your Information

To provide transportation services, manage bookings, allocate drivers and vehicles, process
payments, handle complaints and lost property, meet licensing obligations, support safeguarding
duties, prevent fraud and comply with legal requirements.

5. Legal Basis for Processing

Contractual necessity, legal obligation and legitimate interests.

6. Safeguarding

Information may be shared with relevant authorities where required by law, safeguarding duties or
licensing obligations

7. Complaints

Complaint records may include complainant details, driver details, vehicle details, investigation
findings and actions taken.

8. Lost Property

Lost property records may include customer details, property descriptions, driver and vehicle
details, and actions taken.

9. Who We Share Information With

Licensed drivers, licensing officers, police, courts, insurers, payment providers, professional
advisers and software providers where necessary.

10. CCTV and Vehicle Monitoring

Some vehicles may use CCTV or dash cameras for safety, crime prevention and investigations.

11. Record Retention

Booking, complaint and lost property records: minimum 12 months.
Driver records: minimum 12 months after ceasing work
Vehicle records: minimum 12 months after ceasing operation.

12. Data Security

We use secure systems, password protection, access controls and secure storage measures.

13. Your Rights

You may request access, correction, restriction or deletion of personal data where applicable under
UK GDPR.

14. Cookies

Our website may use cookies to improve functionality, security and performance.

15. Contact Us

DIRECT AIRPORTS RIDES

Email: admin@directairportsrides.com
Telephone: 0203 411 1211
Website: https://directairportsrides.com
Business Address: Abbey House, 25 Clarendon Road, Redhill, RH1 1QZ

16. Information Commissioner’s Office (ICO)

If you are dissatisfied with our handling of personal information, you may complain to the ICO.